VERSION 2.1
DIGITAL PRODUCTS TERMS
& END USER LICENSE AGREEMENT.
Please read them before purchasing, accessing, or using a Digital Product.
01 // Definitions
In these Terms:
- “ORBIT-12,” “we,” “us,” or “our” means ORBIT-12 Limited, trading as ORBIT-12.
- “Customer,” “you,” or “your” means the person who purchases, receives, accesses, or uses a Digital Product.
- “Entity Blueprint” or “Blueprint” means the personalized digital ORBIT-12 file prepared using birth information submitted for one individual.
- “General AI Decoder Protocol” means the general instruction framework included with an Entity Blueprint for use with a compatible third-party AI assistant.
- “Decryption Keys” means the optional focused AI prompt frameworks for Love & Alignment, Wealth Mindset, Career & Calling, and Current Chapter, together with related calibration or usage instructions.
- “Digital Products” means the Entity Blueprint, General AI Decoder Protocol, Decryption Keys, and any substantially similar digital product expressly stated to be governed by these Terms.
- “AI Platform” means a third-party artificial-intelligence service such as ChatGPT, Claude, Gemini, or another compatible service chosen by the Customer.
- “AI Output” means text or other content generated by an AI Platform after the Customer provides a Digital Product, prompt, question, or other information to that platform.
-
“Delivery”
means:
- for an Entity Blueprint, when the completed file or valid access instructions are sent to the email address associated with the order or otherwise made available to the Customer; and
- for Decryption Keys, when the portal, access page, download, digital file, or valid access instructions are made available.
02 // Acceptance & Eligibility
By purchasing, receiving through an eligible promotion, accessing, or using a Digital Product, you agree to these Terms and the policies incorporated by reference.
You must be at least 18 years old, or the age of legal majority in your jurisdiction if higher, to purchase a Digital Product.
If you purchase on behalf of a business or organization, you confirm that you have authority to bind that entity. References to “you” will then include that entity where appropriate.
If you do not agree to these Terms, do not purchase, access, copy, or use the Digital Products.
03 // Product Descriptions
Entity Blueprint
The Entity Blueprint is a personalized digital self-reflection file combining selected BaZi and Zi Wei Dou Shu chart data prepared using the information submitted for one individual.
The contents may include Four Pillars data, traditional ten-year cycles, Zi Wei Dou Shu chart information, calculation notes, and the General AI Decoder Protocol, as described on the applicable product page at the time of purchase.
General AI Decoder Protocol
The General AI Decoder Protocol is an instruction framework intended to help a compatible AI Platform organize and discuss the chart data in plain language.
It is not a separately operated ORBIT-12 AI service and does not guarantee any particular response, interpretation, level of detail, or outcome.
Decryption Keys
Decryption Keys are optional focused prompt frameworks. They do not contain a Customer’s chart and cannot independently create an Entity Blueprint.
Product features, layout, portal design, supported file formats, and included instructions may evolve. Any material difference applicable to a new purchase will be described on the relevant product page.
04 // Ordering, Processing & Delivery
Entity Blueprint Processing
The Entity Blueprint is not delivered immediately at checkout.
After purchase, ORBIT-12 sends the Customer a form or other method for submitting the required birth information. The ordinary delivery target is within 1–2 business days after the completed form is successfully submitted.
This timeframe is an estimate, not a guaranteed deadline. Delays may occur because of incomplete information, location verification, technical issues, unusual order volume, public holidays, or support correspondence.
Decryption Key Delivery
Decryption Keys may be supplied immediately or shortly after payment through a portal, access page, email, download, or similar delivery method.
Email Responsibility
You are responsible for providing a working email address, checking spam or junk folders, and contacting ORBIT-12 if expected delivery communications do not arrive.
Delivery is not considered unsuccessful solely because an email was filtered, blocked, or overlooked after it was correctly sent, provided ORBIT-12 can reasonably restore access or re-send the material.
Promotional Entity Blueprints
An Entity Blueprint included at no additional cost with an eligible apparel order is governed by these Terms once accessed or used.
A promotional Blueprint has no separate cash surrender value and cannot be exchanged for cash, transferred to another order, or refunded separately from the qualifying purchase, except where applicable law requires otherwise.
Order Rejection or Cancellation
Before Delivery, ORBIT-12 may reject or cancel an order where payment cannot be authorized, fraud or unauthorized payment activity is reasonably suspected, a material and obvious pricing or product-description error is identified, fulfilment is legally prohibited, or the Digital Product cannot reasonably be supplied because of a technical or operational failure.
If payment has been received and ORBIT-12 cancels the order before Delivery, the amount paid for the cancelled Digital Product will be refunded to the original payment method, except where applicable law requires a different remedy.
05 // Birth Information & Customer Input
The Entity Blueprint requires accurate information. Depending on the calculation method and product, the requested information may include:
- Birth year, month, and day.
- Exact birth time.
- Birth city and country.
- For United States births, city, state, and country.
- The male or female sex selection required by the traditional chart calculation method.
- Other information reasonably required to confirm or prepare the chart.
You are responsible for checking the submitted information before completing the form.
ORBIT-12 may contact you to clarify information that appears incomplete, inconsistent, or technically unusable. We are not required to investigate whether apparently valid information is factually correct.
Incorrect birth information may produce a different chart. ORBIT-12 is not responsible for an inaccurate result caused by inaccurate, incomplete, ambiguous, or mistyped Customer input.
The paid Entity Blueprint cannot be prepared using the free calculator’s default birth time. An exact birth time is required unless ORBIT-12 expressly offers a different product that does not require it.
06 // Errors, Corrections & Re-Delivery
ORBIT-12 Error
If a delivered Digital Product contains a verified calculation, preparation, file, or delivery error caused by ORBIT-12, contact support with the order number and a description of the issue.
Depending on the issue and applicable law, ORBIT-12 may provide a corrected file, restored access, re-delivery, replacement, refund, or another appropriate remedy.
Customer Input Error
If the Customer submitted incorrect information, contact ORBIT-12 as soon as possible.
A correction may be possible before preparation begins. After preparation has begun or the Blueprint has been delivered, reprocessing may require an additional charge or new purchase.
No complimentary correction is guaranteed for an error caused by Customer input unless ORBIT-12 expressly confirms otherwise in writing.
Re-Delivery
During the applicable support or retention period, ORBIT-12 may re-deliver an existing file where reasonably possible. Re-delivery does not include recalculating the chart using changed information.
07 // License Grant
Subject to payment, these Terms, and any non-waivable consumer rights, ORBIT-12 grants the Customer a limited, non-exclusive, revocable, non-transferable license to access and use the purchased Digital Products for the Customer’s own personal purposes.
An Entity Blueprint is licensed for use in relation to the individual whose birth information was used to prepare it.
Purchasing or receiving a Digital Product does not transfer ownership of ORBIT-12 intellectual property, prompt design, written instructions, formatting systems, software, branding, source material, or proprietary methodology.
The license continues for as long as the Customer complies with these Terms, subject to third-party platform availability and any access limitations clearly disclosed before purchase.
08 // License Restrictions
Unless ORBIT-12 gives prior written permission, you must not:
- Share, publish, upload, distribute, sell, rent, license, sublicense, or transfer a Digital Product to another person.
- Provide public access to the Blueprint, Decoder Protocol, Decryption Keys, portal, or access credentials.
- Resell the Digital Products as templates, prompts, reports, courses, memberships, software, or client deliverables.
- Copy or reproduce substantial parts of the prompts, instructions, product wording, layout, or proprietary framework.
- Remove copyright, ownership, attribution, access-control, or other proprietary notices.
- Use automated tools to scrape, extract, catalogue, reproduce, or reverse engineer the Digital Products or portal.
- Misrepresent a Digital Product or AI Output as professional medical, psychological, financial, legal, investment, employment, or other regulated advice.
- Use the Digital Products unlawfully, fraudulently, deceptively, or in a way that infringes the rights of another person.
You may make reasonable personal backup copies of a delivered file, provided those copies remain private and subject to these Terms.
09 // AI-Generated Output
AI Output is created by the third-party AI Platform selected by the Customer, not by ORBIT-12.
Different platforms, model versions, system instructions, prompts, account types, and conversations may produce materially different responses from the same Blueprint.
AI Output may be inaccurate, incomplete, inconsistent, repetitive, outdated, speculative, biased, or fabricated. It may misunderstand the Blueprint or provide interpretations that differ from another model or session.
You are responsible for reviewing, interpreting, verifying, and deciding whether to use any AI Output.
Use of AI Output
ORBIT-12 does not prohibit you from using AI Output for personal or commercial purposes, provided that:
- the use is permitted by the relevant AI Platform’s terms;
- the use complies with applicable law and third-party rights;
- you do not redistribute or expose the underlying ORBIT-12 Digital Product;
- you do not state or imply that ORBIT-12 verified, endorsed, certified, or professionally approved the AI Output; and
- you do not present entertainment-oriented interpretations as factual professional advice.
ORBIT-12 does not grant ownership of content generated by a third-party AI Platform and makes no representation concerning whether particular AI Output is protected, exclusive, non-infringing, or eligible for commercial use.
10 // Third-Party AI Platforms
ChatGPT, Claude, Gemini, and other AI Platforms are independent third-party services. ORBIT-12 does not own, operate, control, or guarantee them.
AI Platform availability, pricing, subscriptions, model access, file limits, privacy controls, geographic availability, safety systems, and features may change without notice.
A paid AI subscription is not sold as part of an ORBIT-12 Digital Product unless expressly stated otherwise.
Before uploading a Blueprint or entering personal information into an AI Platform, review that platform’s terms, privacy settings, data-use controls, and retention policies.
Conversations you have directly with a third-party AI Platform are not automatically sent to ORBIT-12. They remain subject to the chosen platform’s own systems and policies.
ORBIT-12 is not responsible for the suspension, alteration, loss, or discontinuation of a third-party AI Platform.
11 // Purpose, Appropriate Use & Personal Responsibility
The Digital Products are intended for personal exploration, self-reflection, cultural interest, creative exploration, and entertainment.
They are not designed or supplied as:
- medical or psychological diagnosis;
- therapy, counselling, or crisis intervention;
- legal advice or legal-document review;
- financial, tax, investment, or trading advice;
- employment, recruitment, or suitability assessment;
- relationship, fertility, or health prediction;
- a scientific personality assessment;
- a guarantee of future events or outcomes; or
- a replacement for a qualified professional.
Do not use a Digital Product or AI Output as the sole basis for a medical, mental-health, financial, legal, employment, safety, relationship, or other high-impact decision.
You remain responsible for your decisions, conduct, interpretation, and use of the Digital Products and AI Output.
12 // Intellectual Property
The Digital Products and related materials—including prompt wording, instructions, design, visual presentation, product names, original explanatory text, portal structure, and ORBIT-12 branding—are owned by or licensed to ORBIT-12 and are protected by applicable intellectual property laws.
Traditional concepts such as BaZi, Zi Wei Dou Shu, Heavenly Stems, Earthly Branches, Five Elements, San He, and Liu He are not claimed as original ORBIT-12 inventions.
ORBIT-12 claims rights only in its original selection, compilation, wording, design, instructions, formatting, branding, implementation, and other protectable expression.
ORBIT-12, ENTITY BLUEPRINT, DECRYPTION KEYS, related graphics, and associated brand elements may not be used in a way that suggests sponsorship, affiliation, certification, or endorsement without prior written permission.
13 // Privacy & Data Handling
ORBIT-12 processes information reasonably required to accept payment, manage the order, collect birth information, prepare and deliver the Entity Blueprint, provide support, prevent misuse, and meet legal or accounting obligations.
Birth information submitted for preparation is scheduled for deletion from active fulfilment systems within 90 days after delivery, unless a longer period is required by law or reasonably necessary to resolve an active correction request, complaint, fraud investigation, payment dispute, or legal claim.
Restricted backup or service-provider copies may remain for a short additional period until they are overwritten or deleted through the applicable system's normal deletion cycle.
You may request earlier deletion of birth information by emailing support@orbit12.com .
Deletion of birth information does not necessarily require deletion of transaction, tax, fraud-prevention, consent, correspondence, or other records that ORBIT-12 must or reasonably needs to retain.
ORBIT-12 may use service providers for ecommerce, payment processing, secure forms, hosting, automation, email delivery, file storage, analytics, fraud prevention, and customer support.
ORBIT-12 does not sell or rent birth information to third parties. Birth information may be disclosed to service providers only where reasonably necessary to collect, process, prepare, deliver, support, secure, or correct the Entity Blueprint, as further described in the ORBIT-12 Privacy Policy.
Additional information is available in the ORBIT-12 Privacy Policy .
14 // Immediate Digital Supply & Withdrawal Consent
Some jurisdictions provide consumers with a statutory cancellation or withdrawal period for online purchases, including certain digital content or services.
Where applicable, ORBIT-12 may ask you—through a separate checkbox, button, confirmation, or other express action—to:
- request that preparation, performance, or digital supply begin before the end of the statutory cancellation period; and
- acknowledge that, once performance or supply begins, your statutory right to cancel may be reduced or lost to the extent permitted by applicable law.
If the legal requirements for an exception have not been met, your statutory cancellation or withdrawal rights remain unaffected.
15 // Cancellations, Refunds & Consumer Remedies
The ORBIT-12 Refund Policy forms part of these Terms.
Entity Blueprint
You may request cancellation before submitting the completed birth-information form and before preparation begins.
Once the completed form has been submitted and personalized preparation has begun, change-of-mind cancellation will generally not be available, except where required by applicable law.
After Delivery, a refund will generally not be issued solely because:
- you changed your mind;
- you supplied inaccurate or incomplete birth information;
- you expected a guaranteed prediction or result;
- an AI Platform generated content you disliked, disagreed with, or found insufficiently detailed; or
- the Blueprint was included as a promotional bonus with no separate purchase price.
Decryption Keys
Contact ORBIT-12 immediately if Decryption Keys were purchased by mistake and digital access has not yet been supplied or used.
Once digital access has been supplied, accessed, copied, downloaded, or used, change-of-mind refunds will generally not be available, except where required by applicable law.
Purchasing Decryption Keys without an Entity Blueprint will not normally qualify for a refund after access where the Blueprint requirement was clearly disclosed before purchase.
Faulty or Non-Conforming Digital Products
If a Digital Product is faulty, inaccessible because of an ORBIT-12 error, materially different from its description, or otherwise fails to meet a non-waivable consumer guarantee, you may be entitled to a correction, restored access, replacement, price reduction, refund, or another remedy under applicable law.
Mandatory Consumer Rights
Nothing in these Terms excludes, restricts, or replaces a consumer right or remedy that cannot legally be excluded.
In particular:
- eligible EU, EEA, and UK consumers may have statutory digital-content, conformity, cancellation, or withdrawal rights;
- Australian consumers retain guarantees and remedies that cannot be excluded under the Australian Consumer Law;
- New Zealand consumers retain any non-excludable rights under applicable consumer legislation; and
- consumers in Hong Kong and other jurisdictions retain any mandatory rights applying to their purchase.
16 // Warranties & Disclaimers
To the fullest extent permitted by applicable law, the Digital Products are supplied on an “as available” and “as described” basis.
ORBIT-12 does not warrant that:
- every interpretation will be complete, accurate, or personally meaningful;
- the Digital Products will produce the same result across AI Platforms or model versions;
- a third-party AI Platform will remain available or support a particular feature;
- use of the Digital Products will create a financial, relationship, career, emotional, health, or other outcome;
- AI Output will be factual, unbiased, safe, non-infringing, or free from hallucinations; or
- the Digital Products will be suitable for a purpose that was not expressly agreed in writing.
No disclaimer in these Terms excludes a warranty, guarantee, condition, right, or remedy that cannot lawfully be excluded.
17 // Limitation of Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.
Subject to that limitation, ORBIT-12 will not be liable for losses arising solely from:
- Customer-submitted inaccuracies;
- reliance on AI Output as professional or guaranteed advice;
- the acts, omissions, availability, or terms of a third-party AI Platform;
- unauthorized sharing, publication, resale, or misuse of a Digital Product;
- a business decision, investment decision, relationship decision, or health decision made using the Digital Product or AI Output; or
- a failure to preserve a personal backup after the delivered file was made available.
To the fullest extent permitted by law, ORBIT-12 will not be liable for indirect, incidental, special, punitive, or consequential loss, loss of profit, loss of opportunity, loss of goodwill, or loss of data arising from the Digital Products.
Where liability may lawfully be limited, ORBIT-12’s total aggregate liability arising from a particular Digital Product will not exceed the amount actually paid to ORBIT-12 for that Digital Product.
This financial cap does not apply where applicable law requires a different remedy or prohibits the limitation.
18 // Indemnity for Unlawful or Commercial Misuse
To the extent permitted by law, if you use a Digital Product or AI Output for business or commercial purposes, you agree to be responsible for third-party claims, losses, or reasonable costs directly caused by:
- your unlawful redistribution, resale, publication, or sublicensing of ORBIT-12 material;
- your representation of AI Output as regulated professional advice;
- your violation of another person’s intellectual property, privacy, or other legal rights; or
- your deliberate or fraudulent misuse of the Digital Products.
This section does not require a consumer to indemnify ORBIT-12 for ORBIT-12’s own breach, negligence, unlawful conduct, or responsibility under mandatory consumer law.
19 // Suspension or Termination of Access
ORBIT-12 may suspend or terminate portal access where reasonably necessary because of:
- fraud or suspected unauthorized payment activity;
- credential sharing or unauthorized distribution;
- scraping, copying, resale, or systematic extraction;
- a material breach of these Terms;
- a legal, security, or technical requirement; or
- a threat to ORBIT-12 systems or other users.
Where reasonably possible and lawful, ORBIT-12 will provide notice and an opportunity to resolve a remediable issue.
Suspension or termination does not affect mandatory consumer remedies or obligations that arose before termination.
20 // Amendments
ORBIT-12 may update these Terms to reflect new products, operational changes, security requirements, platform changes, or legal obligations.
The version displayed at the time of purchase will ordinarily govern that purchase.
A later update will not materially reduce rights already granted for a completed purchase unless:
- the change is required by law;
- the change addresses fraud, misuse, safety, or security;
- the change is reasonably necessary to maintain the service; or
- you expressly agree to the updated term.
Material updates applying to ongoing portal access may be communicated through the website, email, or portal.
21 // Governing Law & Disputes
These Terms are governed by the laws of Hong Kong, without giving effect to conflict-of-law rules, except that a consumer may continue to rely on any mandatory protection available under the law of the consumer’s habitual residence.
The courts of Hong Kong will have non-exclusive jurisdiction over disputes arising from these Terms.
Nothing in this section prevents a consumer from bringing a claim in another court or forum where mandatory law grants that right.
Before beginning formal proceedings, the parties are encouraged to contact each other and attempt to resolve the issue in good faith.
22 // General Contract Terms
Entire Agreement
These Terms, the relevant product page, Refund Policy, Privacy Policy, and any express consent collected during purchase or delivery form the agreement governing the Digital Products.
Where there is a direct conflict, mandatory law will take priority, followed by any specific written term expressly agreed for the individual order.
Severability
If a provision is invalid or unenforceable, it will be interpreted or reduced to the minimum extent necessary, and the remaining provisions will continue in effect.
No Waiver
A delay or failure to enforce a provision does not waive the right to enforce it later.
Assignment
You may not transfer these Terms or the Digital Product license without prior written permission from ORBIT-12.
ORBIT-12 may transfer its rights and obligations as part of a genuine business restructuring, merger, acquisition, or sale, provided that the transfer does not unlawfully reduce consumer rights.
Electronic Communications
You agree that order confirmations, delivery notices, consent records, support messages, and other communications may be provided electronically.
Events Beyond Reasonable Control
ORBIT-12 will not be responsible for delay or failure caused by events beyond its reasonable control, including major internet or platform outages, cyber incidents, natural disasters, government action, labour disruption, public emergencies, or interruption of essential third-party services.
ORBIT-12 will take reasonable steps to reduce the effect of the disruption and resume performance where possible. This section does not exclude mandatory consumer rights, and where performance becomes impossible, ORBIT-12 will provide any remedy required by applicable law.
Language
These Terms are written in English. Any translation is provided for convenience unless expressly stated to be an official contractual version.
support@orbit12.com
Include your order number, purchase email address, and a clear description of the issue.